RETURNS POLICY

Returns

If you are less than completely satisfied with your purchase, you may return your order within 14 days (from the delivery date) for a full refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

If you would like to return an order:

  1. Send us an email (admin@starrybeauty.com) with the receipt or proof of purchase, which should include your order number and date of purchase. We will give you the appropriate instruction for the return.
  2. Ship us the returned item(s) with the original packaging, including any associated free products or gifts along with the returned order.
  3. Once we have received your package, your refund including taxes (if applicable) will be issued in the original payment method within 14 days.

We regret that we are unable to cover return shipping costs or refund the original shipping charges unless the return was due to our error.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

 

Exchanges (if applicable)

We are unable to offer exchanges, but we are glad to assist you in returning your order and completing a new order for the new item(s) you want. In each case, exchanges will be treated on a case-by-case basis.

 

If you would like to exchange your item(s):

  1. Send us an email (admin@starrybeauty.com) with the receipt or proof of purchase, which should include your order number and date of purchase. We will give you the appropriate instruction for the return.
  2. Ship us the returned item(s) with the original packaging, including any associated free products or gifts along with the returned order.
  3. You may then proceed to place an order for a new item(s) with a value equal or higher than the returned item. We will ship the new item(s) just like any new order.
  4. Once we received your returned package, we will process the full refund (excluding the original shipping cost) within 14 days.

Please note that for exchanges, customers will have to bear the return shipping cost themselves. In addition, customers will also bear the shipping cost associated with the new item chosen.

 

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